Purpose of the Role

This role is perfect for someone who enjoys creating engaging digital stories and bringing brands to life online. We are looking for a dynamic and creative Social Media & Content Coordinator to join our Marketing team. In this role, you will plan, create, schedule, and monitor content across our digital platforms, helping us drive brand awareness, boost customer engagement, and support key business objectives.

Key Responsibilities

• Plan and execute social media content calendars across platforms (Facebook, Instagram, TikTok, LinkedIn, etc.)
• Create compelling visual and written content aligned with our brand voice.
• Monitor social media trends, audience engagement, and competitor activity.
• Community management of social pages.
• Collaborate with designers, digital agencies, and other departments to support campaigns.
• Track and report on performance metrics (engagement, reach, growth, conversions), and monthly reporting.
• Facilitate and monitor social competitions.
• Assist with blog content, email marketing, and newsletters.
• Support event coverage, activations, and promotions across digital channels.
• Ensure consistency and quality across all content touchpoints.

What You’ll Need to Know

• Strong knowledge of platform algorithms and analytics tools.
• Added benefit to have knowledge of Adobe Creative Suite or similar design tools.
• Excellent copywriting and proofreading skills.
• Video editing skills (basic or intermediate level).
• Highly organised with the ability to manage multiple projects.
• Strong attention to detail and creativity.
• Knowledge of paid social media campaigns is advantageous.

Skills That Will Help You Succeed

• Minimum 2 – 3 years’ experience in social media and content creation.
• Bachelor’s Degree or Diploma in Marketing, Communications, Media, or a related field.

Qualities We Value at Frogfoot

• Creative Thinker – Someone who loves coming up with fresh ideas, trends, and content that stands out.
• Detail-driven and organised – From scheduling to proofing content, accuracy matters, grammar, branding, tone, and messaging.
• Strong communicator – Clear, relatable communication in writing and visuals, with the ability to adapt tone to different audiences.
• Proactive & self-starter - Spot opportunities, pitch ideas, and drive campaigns without waiting for instruction.
• Collaborative team player – Work closely with marketing, sales, operations, and external stakeholders to ensure consistent messaging.
• Curious and eager to learn – Keeps up with digital trends, new tools, and changing platform algorithms.
• Customer-centric mindset – Understands our audience, communities, partners, and customers, and creates content that informs, educates, and inspires.
• Problem solver – Finds creative solutions when information is limited and quickly adapts when content needs change.
• Brand advocate - Believes in our mission to connect communities through fibre and proudly represents Frogfoot’s voice and tone.