Purpose of the Role

This role is perfect for someone who enjoys digging into data, uncovering patterns, understanding customer behaviours, and translating insights into smart product decisions. As a Product Analyst, you will evaluate, analyse, and enhance Frogfoot’s product offering by gathering and interpreting data, conducting market and competitor research, and partnering with cross-functional teams. If you love analysing markets, solving problems, and helping shape products that connect South Africa through fibre, this role offers the opportunity to directly influence strategic decisions and drive meaningful product innovation.

Key Responsibilities

Planning & Coordination

• Plan and prioritise tasks, schedules, resources, and project activities.
• Anticipate problems and adjust plans when circumstances change.
• Prepare project specifications, short-term objectives, and basic budgets.
• Coordinate activities across teams to ensure smooth operations.

Process Control, Quality & Compliance

• Ensure work meets legal, safety, budget, and quality requirements.
• Implement procedures, monitor adherence to standards, and request corrections when needed.

Monitoring, Reviewing & Reporting

• Track progress against goals and schedules.
• Review data, reports, processes, and operations to assess efficiency and identify improvements.
• Provide updates and written or verbal reports to relevant stakeholders.

Coaching, Support & Team Engagement

• Support team members through guidance, informal training, and knowledge sharing.
• Motivate the team, build positive relationships, and encourage collaboration.
• Help maintain discipline and resolve minor disputes professionally.

Communication & Collaboration

• Liaise with colleagues at all levels and work across departments.
• Provide clear instructions, respond to enquiries, and escalate issues appropriately.
• Present information, explain procedures, and brief individuals or groups.

Investigation & Information Gathering

• Ask questions, collect data, and validate information.
• Observe operations, review documents, and identify issues or risks.
• Refer to manuals, diagrams, and technical sources when needed.

Information Management & Administration

• Capture and maintain accurate records (manual or digital).
• Organise, classify, and compile information.
• Manage administrative tasks such as scheduling, filing, and documentation.

Problem Solving & Analytical Work

• Analyse numerical, written, and operational information.
• Identify trends, faults, and inefficiencies in systems or processes.
• Develop solutions, evaluate alternatives, and support decisions with data.

Decision-Making

• Make informed decisions independently or in collaboration with others.
• Determine when to escalate issues to senior levels.
• Apply logical judgment in routine and time-pressured situations.

Customer Interaction & Relationship Building

• Provide friendly, clear communication to customers when required.
• Build rapport and maintain positive working relationships.
• Represent the organisation professionally in all interactions.

Clerical & Technical Tasks

• Handle routine admin: forms, appointments, mail sorting, and record keeping.
• Use computers and digital tools for communication, calculations, design, and data storage.
• Operate basic instruments, meters, and measurement tools.

What You’ll Need to Know

To succeed in this role, you should have:

• Bachelor’s degree in Telecommunications, Engineering, Economics, General Business, and or related field study.
• Minimum 2-3 years of proven experience in product analysis, market research, or a related field in the fibre optics or telecommunications industry.
• Minimum 2-3 years of work experience to support well-developed skills in market analysis, segmentation/targeting/ positioning, product strategy, pricing, promotion, and distribution strategy and tactics.
• Strong analytical and quantitative skills, with advanced proficiency in data analysis tools such as Excel, SQL, or Python, and data analysis techniques.
• Minimum 2-3 years of work experience with business intelligence and analytics platforms.
• Knowledge in:
  • Fiber optic product development and manufacturing processes.
  • Understanding of Fibre Optic network design and implementation.
  • Google Earth, ESRI, GeoTerra, Related Geo Mapping / Planning software.
  • Networking protocols & design (emphasis on Layers 1, 2, and 3).
  • Internet technologies, functionality, and services.

Skills That Will Help You Succeed

• Ability to write reports, business correspondence, and prepare
• presentations and proposals.
• Ability to effectively present information and respond to questions from groups of managers, employees, and customers.
• Well-developed financial skills including proven business case development, cost management, budgeting and financial analysis.
• Proficiency in the MS Office suite of tools with emphasis on Excel and PowerPoint is required.
• Proven ability to work across functional boundaries
• Ability to quickly learn new systems
• Detailed oriented with superb organizational skills and the ability to multi-task and prioritize.
• Ability to be flexible in work schedule and to work and meet strict deadlines under no or minimal supervision.

Qualities We Value at Frogfoot

• Analytical Thinker — You enjoy breaking down complex problems and finding meaningful insights.
• Detail-Driven — Accuracy matters, especially when guiding product decisions.
• Curious & Research-Focused — You’re always exploring market trends and new opportunities.
• Collaborative Partner — You work well with technical, commercial, and operational teams.
• Commercially Savvy — You understand the balance between customer needs, product capabilities, and business goals.
• Proactive Problem Solver — You anticipate challenges and develop data-backed solutions.
• Clear Communicator — You can translate technical concepts into simple, actionable insights.