Purpose of the Role

This role is perfect for someone who enjoys being hands-on with network infrastructure, solving technical challenges, and ensuring that critical systems run reliably. As a Node Area Owner, you will oversee the telecommunications infrastructure and electrical systems within your designated region. You will work on AC/DC power systems, generators, and telecom equipment, while applying a methodical and detail-oriented approach to every task.

This role suits someone who is organised, technically curious, and comfortable managing both the physical and administrative aspects of network nodes — including working with optical and switching equipment, and optimising cabinet design and layout for maximum efficiency and uptime.

Key Responsibilities

Operational Maintenance & Infrastructure Management

• Perform routine maintenance, inspections, and housekeeping of telco facilities to ensure operational readiness.
• Support and maintain AC and DC power systems, including generators, batteries, inverters, rectifiers, and power distribution units.
• Assist with the installation, configuration, and troubleshooting of optical transmission and switching equipment.
• Design and optimise cabinet layouts for efficient equipment placement, airflow, and future scalability.
• Respond to facility-related incidents and emergencies, ensuring rapid resolution and minimal downtime.
• Ensure all work complies with safety standards, electrical codes, and company policies.

Documentation, Planning & Coordination

• Maintain accurate documentation, including maintenance logs, equipment records, and facility schematics.
• Plan and roll out facility migration projects and assist with long-term and short-term operational planning.
• Anticipate potential risks or operational issues and prepare mitigation plans.
• Coordinate and facilitate activities during change control windows.
• Manage projects related to new node builds within the allocated area.
• Coordinate with contractors, vendors, and internal teams for upgrades, repairs, and facility improvements.

Leadership, Supervision & Team Support

• Provide general coordination and oversight of all operational activities within the designated node area.
• Issue clear verbal and written instructions to team members and maintain a strong physical presence to monitor outcomes.
• Make informed decisions under pressure, including during emergencies or unexpected situations.
• Encourage cooperation across teams, support a delivery-driven culture, and maintain high staff morale.

Problem Solving & Continuous Improvement

• Identify operational issues, assess their impact, and determine effective solutions.
• Test and implement corrective actions, monitor results, and adjust where necessary.
• Evaluate processes and introduce improvements to enhance efficiency and network uptime.

Performance Management & Staff Development

• Evaluate staff performance and submit quarterly reports to the HOD and Executive team.
• Develop team members’ skills and provide training on all FF Maintenance systems.
• Assess individual development needs and implement appropriate support or coaching programmes.

 What You’ll Need to Know

To succeed in this role, you should have:

• Matric
• 5 Years of Experience in a data centre environment
• System Tools:
  • Windows Office Applications
  • Solid
  • RT
  • UNMS
  • Iris
  • CMS
  • MS Word
  • MS Excel
  • MS Outlook
  • PC Skills
  • Solid experience and or similar platforms
  • RT Experience and or similar platforms
  • NOC/Support Environment Experience
  • History of System Development and Training Development
  • History of staff training and skills development
  • Com-app
  • Delta

Skills That Will Help You Succeed

• Good knowledge of AC/DC power systems and generator operations.
• Experience with telecommunications infrastructure, including optical and switching equipment.
• Experience with cabinet design, equipment layout, and cable management.
• Valid driver’s license is required; EB license preferred for towing generators.
• Excellent administrative and documentation skills.
• Methodical, organized, and detail-oriented approach to work.
• Ability to read and interpret technical drawings and electrical schematics.
• Strong communication and problem-solving skills.
• CCTV / IP camera installation and configuration

Qualities We Value at Frogfoot

• Technically Curious & Hands-On: Someone who enjoys working with infrastructure, power systems, and telecommunications equipment, and takes pride in keeping our network running seamlessly.
• Strong Problem-Solver: You tackle issues logically, stay calm under pressure, and find practical solutions, even when information is limited or situations change quickly.
• Organised & Detail-Oriented: You keep accurate records, follow processes, and plan ahead to prevent problems before they happen.
• Operationally Minded: You understand the importance of uptime, SLAs, and customer impact, your work directly contributes to a stable and reliable network.
• Collaborative Communicator: You work well with maintenance teams, contractors, vendors, and other departments, ensuring smooth coordination and clear communication.
• Decisive & Reliable: When emergencies arise, you step in confidently, make informed decisions, and guide others in the right direction.
• Continuous Improvement Mindset: You look for smarter, safer, and more efficient ways of doing things, and you’re proactive in suggesting improvements.
• Learner & Knowledge Sharer: You’re eager to grow your technical knowledge and help others develop through mentoring, guidance, and support.
• Positive Leader: You motivate and uplift those around you, build team spirit, and maintain morale, even during challenging operational periods.
• Ownership & Accountability: You take responsibility for the area you manage and treat the network with care, urgency, and professionalism.