Purpose of the Role

This role is perfect for someone who thrives in a structured, detail-driven environment and enjoys ensuring quality, compliance, and operational excellence across large-scale network build and installation activities.

The Ops Admin Control role plays a critical part in maintaining Frogfoot’s quality standards by monitoring contractor performance, ensuring adherence to build specifications and commercial agreements, and managing accurate, compliant project and installation documentation. The role works closely with Operations, Projects, Maintenance, Finance, and SHEQ to ensure installations, handovers, and as-built documentation meet required standards and timelines.

What You’ll Be Responsible For

Quality Assurance & Compliance

• Monitor and report on contractor performance where repetitive non-conformances are identified.
• Compile detailed audit reports, highlighting findings, non-conformances, and corrective action measures.
• Track and verify the implementation of corrective actions to prevent recurrence.
• Escalate continuous or unresolved non-conformance in line with Frogfoot requirements.
• Ensure compliance with build specifications, designs, customer requirements, SOWs, and CPAC standards.

Installations, Inspections & Hanover Control

• Inspect and approve FTTH, MDU, and FTTB installations on the SOLID system.
• Compile weekly and monthly home installation handover reports (Approved / Corrections / Pending).
• Ensure all corrected handovers are verified, checked, and formally signed off.
• Coordinate with Maintenance teams where installations are logged as faults due to non-compliance.
• Liaise with SHEQ Officers to investigate and resolve installation-related complaints.

CPAC & Project Documentation Management

• Compile, maintain, and manage CPAC and as-built documentation across all projects.
• Coordinate with Operations to verify that all required documentation is accurately uploaded by Principal Contractors prior to project sign-off.
• Follow up with contractors to ensure documentation is submitted within agreed project periods and forecasted handover dates.
• Investigate and confirm that CPAC checklists are completed correctly and in line with build specifications.
• Participate in contractor workshops and training on CPAC and as-built documentation systems as required.

Operational Coordination & Stakeholder Support

• Work closely with Finance to verify home installation invoices nationally prior to payment.
• Assist the Projects HOD with verification of MDU documentation required for invoicing.
• Coordinate with Maintenance teams to provide as-built documentation required for ongoing support.
• Support Management by identifying required HDC tickets and reporting progress daily.
• Maintain and update tracking systems, including ATC TOC Tracker and FF_TOC_Tracker.
• Assist contractors with handover system and documentation queries.
• Attend meetings and provide regular feedback and reporting to the Ops Admin Control Manager.

What You’ll Need to Have

• Matric (Grade 12).
• Proven experience in quality control, operations administration, or documentation management.
• Strong understanding of compliance, auditing, and quality assurance processes.
• Excellent time management, planning, and organisational skills.
• High attention to detail with strong documentation and reporting capability.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Computer proficiency, particularly in Microsoft Office.
• Ability to analyse data and manage multiple priorities in a deadline-driven environment.

Skills That Will Help You Succeed

• Strong coordination and stakeholder engagement skills.
• Ability to identify problems, evaluate impacts, and implement corrective actions.
• Confident decision-making, including under time pressure.
• Experience working with contractors and cross-functional teams.
• Quality Assurance knowledge or training (advantageous).
• Fibre installation or telecommunications industry knowledge (advantageous).

Qualities We Value at Frogfoot

• Highly organised and methodical.
• Detail-oriented with a strong quality mindset.
• Clear, confident communicator.
• Collaborative and solution focused.
• Takes ownership and follows tasks through to completion.
• Adaptable and able to manage changing priorities.
• Committed to maintaining high standards and continuous improvement.

How Success Is Measured

• Contractor compliance to quality, build, and documentation standards.
• Reduction in repeat non-conformances.
• Accuracy and timeliness of CPAC and as-built documentation.
• Quality and completeness of installation handovers.
• Effective cross-functional collaboration and stakeholder satisfaction.